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Why Shop at UK ECIG STORE?
Got Questions? We’ve Got Answers
Who are UK ECIG STORE?
UK ECIG STORE has been helping adult smokers switch from cigarettes since 2012. Over 2 million customers have chosen us for vape kits, prefilled pods, e-liquids, nicotine pouches and heated tobacco, one of the broadest ranges of any UK vape retailer.
Every product we stock is UK TPD-compliant and MHRA-notified. We were named in the RetailX UK500 2026 Top 250 alongside Boots, Argos and John Lewis, in recognition of our commitment to quality, compliance and customer service.
Free delivery on orders over £40. Next-day delivery available. Price match guarantee on all products. Easy returns.
Do you offer free delivery and how fast will my order arrive?
Yes. Free standard UK delivery on all orders over £40, applied automatically at checkout. Orders placed before 4pm Monday to Friday are dispatched the same day. Next-day delivery is available via Royal Mail 24 and DPD. Weekend orders placed before 12pm Saturday or Sunday are also dispatched the same day. See our full delivery options including tracked services and cut-off times on our delivery page.
What does TPD compliant mean and why does it matter?
TPD stands for Tobacco Products Directive, which is implemented in the UK through the Tobacco and Related Products Regulations (TRPR). A TPD-compliant product meets core legal standards including a maximum nicotine strength of 20mg/ml, a 2ml tank and pod capacity limit, and a 10ml bottle restriction for nicotine-containing e-liquids, and must be registered with the MHRA before going on sale. Buying from a legitimate retailer like UK ECIG STORE means every product on our site has passed these checks. Buying from unverified sources puts you at risk of receiving unregulated, potentially unsafe products.
Are disposable vapes still available?
No. Single-use disposable vapes were banned across the UK on 1 June 2025. It is now illegal to sell or supply any vaping device that cannot be recharged or refilled. All the major brands have launched rechargeable alternatives that deliver the same experience: Lost Mary BM6000, Elf Bar Elfa Pro, SKE Crystal Plus, and Hayati Pro Max Plus. Browse our full range of disposable vape alternatives to find the right replacement for what you used before.
What nicotine strength should I use?
If you smoked more than 10 cigarettes a day, start at 20mg nic salt. If you smoked fewer than 10, start at 10mg. If you used disposable vapes at 20mg, stay at 20mg with a prefilled pod kit. Starting too low is the most common reason people go back to cigarettes. You can always step down once you have made the switch successfully. If you are unsure, our customer service team can recommend the right strength for your situation.
Do you have a rewards programme?
Yes. Every order earns loyalty points tracked through your account. Once you reach 5,000 points you have £50 redeemable against future purchases. Points never expire while your account is active. New customers also receive 15% off their first order by signing up to our newsletter. Make sure you are signed in when you order so your points are recorded.
What is the October 2026 vape duty and will it affect my prices?
From 1 October 2026, the UK Vaping Products Duty adds £2.20 per 10ml to all e-liquids sold in the UK. This applies to nic salts, shortfills, prefilled pods, and 0mg liquids. Hardware is not affected. After the duty, vaping remains significantly cheaper than smoking. We have published a full guide to what the duty means, what will cost more, and how to plan ahead. See our vape duty guide for the full breakdown.
How do I contact UK ECIG STORE?
Our customer service team is available Monday to Friday during business hours via live chat, email, and the contact form on our site. Live chat is the fastest option for immediate help with orders, product advice, or device troubleshooting. Email responses are typically within a few hours. You can also find answers to common questions in our help centre. Our team are vapers themselves and can recommend products based on real experience, not just a product list.
